Debt Recovery Agent (DRA) (Autonomous )

Bank Head advised the Indian Banks' Association to formulate, in certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. Bank Head has also stipulated that Branch Banks should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from any institute.

Course Outline

• Principles of Banking
• Structure and Function of Banking
• Retail Banking
• Recent Trends
• E-banking-KYC Norms
• Credit Cards -  Consumer Loans - Home Loans - Agriculture credit products etc
• Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability 

 Who should take the exam?

Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property; collections agents must possess skills in communication, negotiation, and investigation.

 Exam Prerequisites

• Qualification of the candidate : The candidate shall possess the minimum qualification of SSC passed or above,
• Age : Candidate must have completed 18 years of age on the date of application for training

Training: If you are 10th passed then you must undergo 100 hours of training. But If you are a graduate and above then you must undergo 50 hours of training Employees of BPO / Call Centres with educational qualification of graduation and above need to undergo only 50 hours of training as per training schedule provided to Banks / Accredited Institutes.